NEW: Resilience in Hospitality — Managerial Masterclasses

Help frontline managers reduce employee attrition & churn with our tried and tested methods, from as little as £100 per participant.

  • Prevent Burnout through mental, physical, emotional and financial wellbeing

  • Engage Teams by creating psychological safety and building collective resilience

  • Create an action plan to blend accountability and empathy and bring to life your organisational values

Why you need this programme

Of frontline workers feel disconnected to their HR & management 

The average cost of hiring and training a new member of staff

The average return on investments into staff wellbeing

A unique and impactful participant journey

Over three 90 minute virtual labs, with application tasks in-between, this programme creates space for participants to manage stress, spot signs of burnout and motivate their teams better.

Time Investment

6 hours

Participants

Up to 100

Delivery

Virtual

Topics and themes

  • Physical, mental and financial wellbeing

  • Developing a healthy mind to deal with fight-or-flight situations

  • How to deal with stress and burnout

  • The power of gratitude

  • Meditation, visualisation and Sophrology

  • Developing empathy towards others, including peers and customers

  • Individual versus collective resilience

  • Communicating with impact

  • Learning from failure

  • Embedding change with Tiny Habits

Loved by leading clients like:

What it is

  • A discursive, interactive and fun learning programme

  • Practical and outcome orientated 

  • A broad overview on the many facets of wellbeing 

  • A mood-booster

 

What it is not 

  • Customer service training

  • A deep dive into a specific wellbeing topic 

  • Highly theoretical 

  • A permanent solution to wellbeing within your retail organisation 

Programme Facilitators

Celynn Morin

Wellbeing Whisperer

Nick Villani

Leadership Coach

Liz Murphy

Sophrologist / Meditation Expert

Stacey Lowmanm

Financial Wellbeing Expert (Claro)

Masterclass Content

Masterclass 1

LOOKING INWARDS

(90 minutes)

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  • Discuss how the head, heart, body a

    nd soul all contribute to a sense of wellbeing

  • Identify specific areas for

    development when it comes to

    improving physical and mental health

  • Practice using specific tools and

    techniques (including Sophrology) that

    can be used throughout the workday

    to reduce stress and manage energy

Masterclass 2

LOOKING OUTWARDS

(90 minutes)

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  • Discuss the power of using empathy to connect with others, and the power of heart coherence

  • Identify key ways in which we can practically support one another's wellbeing

  • Explore situations which can put us into fight or flight mode, and how we can collectively work together to support one another to avoid these

Masterclass 3

LOOKING FORWARDS

(90 minutes)

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  • Identify how behavioural change always needs to start with small steps

  • Formulate a Tiny Habit that can be implemented immediately and anchored to an existing behaviour

  • Develop a roadmap for the next few months to foster support and accountability

Jaokim Lind - H&M Group

“I feel like my company is really investing in us not only as managers, but as people. I think it’s wonderful that we are being taught to look after ourselves first and foremost”